Luxury retailers face a $213 billion crisis by failing basic customer experience standards, according to new Engine study
LONDON, June 18, 2026 /PRNewswire/ -- Two-thirds of luxury brands are failing to meet basic customer experience standards, with 68% falling into the lowest Trust category, according to new research published today by CX design consultancy, Engine. The study, which used predictive insights...
LONDON, June 18, 2026 /PRNewswire/ -- Two-thirds of luxury brands are failing to meet basic customer experience standards, with 68% falling into the lowest Trust category, according to new research published today by CX design consultancy, Engine. The study, which used predictive insights...
Summary aggregated from PR Newswire's public RSS feed. The full reporting belongs to PR Newswire — please read it on their site.