Nearly Half of Consumers Want a Blend of AI and Human Support for a Brand's Customer Service
Research from Kim.cc reveals consumers support AI for simple tasks, but overwhelmingly need human involvement for more complex queries NEW YORK, June 18, 2026 /PRNewswire/ -- Kim.cc, an AI-native customer support platform serving over 200 e-commerce brands globally, today published its AI...
Research from Kim.cc reveals consumers support AI for simple tasks, but overwhelmingly need human involvement for more complex queries NEW YORK, June 18, 2026 /PRNewswire/ -- Kim.cc, an AI-native customer support platform serving over 200 e-commerce brands globally, today published its AI...
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